tag:status.emich.edu,2005:/historyEastern Michigan University I.T. Status - Incident History2024-03-27T22:50:16-04:00Eastern Michigan University I.T.tag:status.emich.edu,2005:Incident/203635292024-03-29T20:00:00-04:002024-03-26T13:23:16-04:00Banner Financial Aid Upgrades<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Scheduled</strong> - Banner will be unavailable while urgent Financial Aid upgrades are installed.</p>tag:status.emich.edu,2005:Incident/203763702024-03-27T14:32:41-04:002024-03-27T14:32:41-04:00Network Outage - Multiple Buildings<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Monitoring</strong> - The problem has been identified and a fix has been implemented. We will continue to monitor.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:32</var> EDT</small><br><strong>Investigating</strong> - Several buildings have been disconnected from the production network. Affected buildings are Alexander, Judy Sturgis Hill, Fletcher, Sill CRI, Goddard. Cause is under investigation.</p>tag:status.emich.edu,2005:Incident/202179922024-03-16T00:00:57-04:002024-03-16T00:00:57-04:00IT Monthly Computing System Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:03</var> EDT</small><br><strong>Scheduled</strong> - Monthly maintenance of EMU's computing systems is routinely performed on Friday evening from 6 p.m. to midnight.<br /><br />All planned maintenance for major EMU systems is scheduled in conjunction with the ERP-Business Operations Committee (BOC). The BOC includes representation from various campus units and Faculty Senate. Maintenance dates can be found on the <a href="https://calendar.google.com/calendar/embed?src=emich.edu_vc19ap0no3a7s3at4mrqqq3j00@group.calendar.google.com&ctz=America/New_York&pli=1">Maintenance Calendar</a> which is published annually in December for the coming calendar year.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required system outage.</p>tag:status.emich.edu,2005:Incident/200396432024-03-08T17:07:32-05:002024-03-08T17:07:32-05:00IT Monthly Computing TEST System Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:07</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Scheduled</strong> - In preparation for our monthly system maintenance next week, test system maintenance will be performed. Most test systems will be unavailable during a portion of this outage window.</p>tag:status.emich.edu,2005:Incident/200974942024-02-28T15:11:27-05:002024-02-28T15:11:27-05:00Transact System Maintenance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:11</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Scheduled</strong> - The Transact system (formerly Blackboard) will be down for maintenance. Card readers will continue to function in offline mode.</p>tag:status.emich.edu,2005:Incident/199858402024-02-26T06:00:56-05:002024-02-26T06:00:56-05:00Campus Wi-Fi NETWORK Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:34</var> EST</small><br><strong>Scheduled</strong> - This maintenance may be completed before the end of the allocated window. However, the full window is reserved in case issues emerge during the work. This maintenance is scheduled for this date and time to minimize impact on students, faculty and their access to campus services. Please plan to schedule work around these outages.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required network service outage.</p>tag:status.emich.edu,2005:Incident/199313162024-02-16T23:29:49-05:002024-02-16T23:29:49-05:00IT Monthly Computing System Maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:29</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Scheduled</strong> - Monthly maintenance of EMU's computing systems is routinely performed on Friday evening from 6 p.m. to midnight.<br /><br />All planned maintenance for major EMU systems is scheduled in conjunction with the ERP-Business Operations Committee (BOC). The BOC includes representation from various campus units and Faculty Senate. Maintenance dates can be found on the <a href="https://calendar.google.com/calendar/embed?src=emich.edu_vc19ap0no3a7s3at4mrqqq3j00@group.calendar.google.com&ctz=America/New_York&pli=1">Maintenance Calendar</a> which is published annually in December for the coming calendar year.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required system outage.</p>tag:status.emich.edu,2005:Incident/199768742024-02-13T14:53:58-05:002024-02-13T14:53:58-05:00Canvas is unavailable<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Resolved</strong> - Instructure / Canvas reports that the issue has been resolved and Canvas is operational.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Monitoring</strong> - Instructure/Canvas reports that a fix has been implemented and they are monitoring to confirm the issue is resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Investigating</strong> - We are receiving reports that some users are unable to access Canvas. Details available at Vendor's status page. https://status.instructure.com/</p>tag:status.emich.edu,2005:Incident/199664022024-02-13T05:58:23-05:002024-02-13T05:58:23-05:00Border Firewall NETWORK Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:58</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:44</var> EST</small><br><strong>Scheduled</strong> - This maintenance may be completed before the end of the allocated window. However, the full window is reserved in case issues emerge during the work. This maintenance is scheduled for this date and time to minimize impact on students, faculty and their access to campus services. Please plan to schedule work around these outages.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required network service outage.</p>tag:status.emich.edu,2005:Incident/199312922024-02-09T17:00:56-05:002024-02-09T17:00:56-05:00IT Monthly Computing TEST System Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Scheduled</strong> - In preparation for our monthly system maintenance next week, test system maintenance will be performed. Most test systems will be unavailable during a portion of this outage window.</p>tag:status.emich.edu,2005:Incident/198673582024-01-30T14:35:02-05:002024-01-30T14:35:02-05:00Banner, Xtender, AppMan Connectivity Issue<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:45</var> EST</small><br><strong>Update</strong> - A fix has been implemented by the vendor. We are monitoring to confirm resolution.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Monitoring</strong> - Our vendor is experiencing issues and we are monitoring this closely. We appreciate your consideration.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:18</var> EST</small><br><strong>Update</strong> - We have identified an issue with the connection to the OCI environment. We are currently working to resolve this issue</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:17</var> EST</small><br><strong>Identified</strong> - We have identified a problem with Banner services while using VPN.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.emich.edu,2005:Incident/198389922024-01-26T19:55:03-05:002024-01-26T19:55:03-05:00Monthly NETWORK Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:55</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Scheduled</strong> - This maintenance may be completed before the end of the allocated window. However, the full window is reserved in case issues emerge during the work. This maintenance is scheduled for this date and time to minimize impact on students, faculty and their access to campus services. Please plan to schedule work around these outages.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required network service outage.</p>tag:status.emich.edu,2005:Incident/196683272024-01-19T23:58:03-05:002024-01-19T23:58:03-05:00IT Monthly Computing System Maintenance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:58</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:55</var> EST</small><br><strong>Scheduled</strong> - Monthly maintenance of EMU's computing systems is routinely performed on Friday evening from 6 p.m. to midnight.<br /><br />All planned maintenance for major EMU systems is scheduled in conjunction with the ERP-Business Operations Committee (BOC). The BOC includes representation from various campus units and Faculty Senate. Maintenance dates can be found on the <a href="https://calendar.google.com/calendar/embed?src=emich.edu_vc19ap0no3a7s3at4mrqqq3j00@group.calendar.google.com&ctz=America/New_York&pli=1">Maintenance Calendar</a> which is published annually in December for the coming calendar year.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required system outage.</p>tag:status.emich.edu,2005:Incident/196805842024-01-19T23:57:48-05:002024-01-19T23:57:48-05:00Intermittent Banner Issues<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:08</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.emich.edu,2005:Incident/196683162024-01-12T17:00:40-05:002024-01-12T17:00:40-05:00IT Monthly Computing TEST System Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:54</var> EST</small><br><strong>Scheduled</strong> - In preparation for our monthly system maintenance next week, test system maintenance will be performed. Most test systems will be unavailable during a portion of this outage window.</p>tag:status.emich.edu,2005:Incident/196605662024-01-10T11:03:16-05:002024-01-10T11:03:17-05:00Intermittent Banner Issues<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:03</var> EST</small><br><strong>Resolved</strong> - We believe the issue has been resolved. The system is online and performance has been stable since yesterday evening.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:31</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor the situation.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Investigating</strong> - We have received reports of sporadic Banner performance issues. We are currently investigating.</p>tag:status.emich.edu,2005:Incident/196494272024-01-08T20:55:45-05:002024-01-08T20:55:45-05:00Banner Issues<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:27</var> EST</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring to determine if system is stable.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:11</var> EST</small><br><strong>Investigating</strong> - Banner continues to be unstable and may or may not be unavailable as we continue to investigate a root cause for this issue.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> EST</small><br><strong>Monitoring</strong> - The system is back online and we are monitoring to see if it is stable.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:23</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.emich.edu,2005:Incident/196238132024-01-05T15:06:29-05:002024-01-05T15:06:29-05:00Banner Imaging (Xtender) Outage<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:25</var> EST</small><br><strong>Investigating</strong> - This afternoon IT became aware of an issue affecting Banner Imaging (WebXtender). Functional staff cannot use xtender to query documents in the imaging system.</p>tag:status.emich.edu,2005:Incident/194412992023-12-19T11:15:27-05:002023-12-19T11:15:27-05:00Border Link NETWORK Maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Scheduled</strong> - This maintenance may be completed before the end of the allocated window. However, the full window is reserved in case issues emerge during the work. This maintenance is scheduled for this date and time to minimize impact on students, faculty and their access to campus services. Please plan to schedule work around these outages.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required network service outage.</p>tag:status.emich.edu,2005:Incident/194412932023-12-18T06:15:17-05:002023-12-18T06:15:17-05:00Border Link NETWORK Maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>06:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>06:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Scheduled</strong> - This maintenance may be completed before the end of the allocated window. However, the full window is reserved in case issues emerge during the work. This maintenance is scheduled for this date and time to minimize impact on students, faculty and their access to campus services. Please plan to schedule work around these outages.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required network service outage.</p>tag:status.emich.edu,2005:Incident/192425752023-12-08T22:51:15-05:002023-12-08T22:51:15-05:00IT Monthly Computing System Maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:51</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:37</var> EST</small><br><strong>Scheduled</strong> - Monthly maintenance of EMU's computing systems is routinely performed on Friday evening from 6 p.m. to midnight.<br /><br />All planned maintenance for major EMU systems is scheduled in conjunction with the ERP-Business Operations Committee (BOC). The BOC includes representation from various campus units and Faculty Senate. Maintenance dates can be found on the <a href="https://calendar.google.com/calendar/embed?src=emich.edu_vc19ap0no3a7s3at4mrqqq3j00@group.calendar.google.com&ctz=America/New_York&pli=1">Maintenance Calendar</a> which is published annually in December for the coming calendar year.<br /><br />Please contact the Help Desk at (734) 487-2120 if you have any questions about this scheduled downtime. We appreciate your patience during this important and required system outage.</p>tag:status.emich.edu,2005:Incident/192513052023-12-08T22:00:14-05:002023-12-08T22:00:14-05:00Alertus (VoIP Phone and Workstation Emergency Alerts) Maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Scheduled</strong> - The Alertus service will be unavailable during this maintenance period. Alertus is used to deliver emergency alerts to VoIP phones and desktop computers.</p>tag:status.emich.edu,2005:Incident/192425712023-12-01T17:00:11-05:002023-12-01T17:00:11-05:00IT Monthly Computing TEST System Maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:36</var> EST</small><br><strong>Scheduled</strong> - In preparation for our monthly system maintenance next week, test system maintenance will be performed. Most test systems will be unavailable during a portion of this outage window.</p>tag:status.emich.edu,2005:Incident/177711612023-11-06T09:24:47-05:002023-11-06T09:24:47-05:00Value Storage Outage<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:24</var> EST</small><br><strong>Resolved</strong> - Some hardware within this system failed and is unrecoverable. We are working to now replace the hardware. Data that is recoverable has been restored.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Monitoring</strong> - Value Storage is in degraded status: most shares are online, but some are still offline while investigation continues.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Investigating</strong> - EMU-Value01 (Value Storage) is currently offline, investigation is ongoing.</p>tag:status.emich.edu,2005:Incident/190130862023-11-06T09:18:27-05:002023-11-06T09:18:27-05:00Internet Connectivity<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Investigating</strong> - There is an issue with communication between campus and our Internet Service Provider, Merit Networks. We are investigating.</p>